Order, Shipping & Payment Questions

  • Why shop online with us?

    We know that everyone is time-poor nowadays and doesn't always have time to shop... If you don’t like crowds or queues or getting out of your PJ's, then you will LOVE our online store! Even better if you so desire, you can even shop with a glass of wine in hand - the best way to shop! 😉🍷 Here a...

  • Where's my order?

    To check the status of your order, please contact our team at info@freez.com.au and provide your name and order number, they would love to help. 🥰 If one of your items in your order is on pre order, your whole order will not be dispatched until your estimated pre order date dispatch, which is on ...

  • How do I place an order?

    Shopping with us is simple and easy! Browse our store and add any item/s to your cart you wish to purchase. Then select the Checkout Box. You will then be taken to the View Cart Page to review your order and edit if necessary. From there you will need to enter your shipping details. You can choo...

  • How can I pay for my order?

    We accept Visa & Mastercard using the secure facilities of St George Bank, so you can rest easy that your credit card details are 100% secure. Don’t have a credit card? We also accept Paypal, direct deposit, and Afterpay so you can shop now and pay later! Please note: First time only custom...

  • When will I receive my order?

    Express Shipping: All in-stock express orders are dispatched within 1-3 business days. You’ll receive an email with tracking information once your order is on its way. Standard Shipping: In-stock standard orders are dispatched within 2-7 business days. You'll be notified by email with tracking d...

  • Do you have free shipping?

    Yes! We offer free standard shipping for ALL order over $120 within Australia. 🤩

  • Do you ship overseas?

    Absolutely, we do! We're excited to offer shipping to Australia, New Zealand, Canada, and America. 🥰 Ready to bring a little piece of our collection to your doorstep!

  • My Gift Certificate Won't Work - Help!

    Please ensure when processing your Gift Certificate that you are putting it in as a form of payment on the payment page and not in the Discount Coupon Box on the View Cart page as it will not work there. Gift Certificates are classified as a form of payment.