Refund & Returns Questions

• How do I return an item for an exchange or credit?

  We hope you LOVED your Freez Purchases! - BUT if it wasn't for you we offer 3 seamless and easy return options here at Freez. Store credit, exchange or refund. Please note: You have 14 days to lodge your return, once you have received your parcel.Return Portal -> https://freez.com.au/apps/redo...

• What is your Returns Policy?

  NEED TO RETURN YOUR ORDER? Please send returns to the address below. As return postage is paid by the customer, you can return it via the method that suits you best. Freez Clothing 3/17 Kingsbury Street, Brendale Queensland 4500 REFUND POLICY We refund full-priced items within 28 days of pur...

• Can I return sale items?

  Due to our bargain sale prices, SALE products (including items purchased during an online “Flash Sale” offer) can be returned but only for an online credit. We only accept returns for items that are in their original condition with tags attached and in the original packaging. Refunds and exchang...